FAQs
Frequently Asked Questions
Do I need to tidy up before you arrive?
No deep cleaning is needed—just ensure your home is reasonably tidy so I can clean efficiently and focus on the areas that matter most.
Are you insured for liability, theft and accidental damage?
Yes, I'm fully insured, giving you complete peace of mind.
Are you DBS checked?
Absolutely. Being DBS checked is essential when working in customers' homes.
Will I have the same cleaner every time?
Yes. I run a small independent business and work alone, so you'll always have the same friendly, familiar face at every visit.
What happens if you're ill or on holiday?
As I work independently, there may occasionally be times when a clean has to be postponed due to illness or holidays. I'll always give you as much notice as possible and arrange an alternative date whenever I can.
Do you provide your own cleaning products and equipment?
Yes. I bring all my own professional cleaning products and equipment. However, I'm happy to use your preferred products if you have specific requirements.
Do you use eco-friendly cleaning products?
At the moment, I use standard household cleaning products, but I'm actively researching eco-friendly alternatives to offer in the future.
What level of cleaning do you offer?
I specialise in thorough deep cleans followed by regular maintenance cleans to keep your home looking its best.
Tasks can include:
- Skirting boards
- Internal windows
- Cupboard doors
- Moving light furniture where appropriate
Please note that I do not currently offer laundry services.
Are you comfortable cleaning homes with pets?
Absolutely! I have two dogs of my own, so pets are never a problem.
Can I choose my cleaning times and frequency?
Yes. I currently offer:
- Weekly cleans
- Fortnightly cleans
- Four-weekly cleans
Evening appointments may be available, although I don't currently work weekends.
What areas do you cover?
I cover homes across the Wirral, including:
- Neston
- Heswall
- Pensby
- Bromborough
- Birkenhead
- New Brighton
...and the surrounding areas.
If you're unsure whether I cover your area, just get in touch.
Do you need to visit before providing a quote?
Not at all. A home visit is completely optional.
I'm happy to provide a quote without visiting first, but I also offer a free, no-obligation meet-and-greet if you'd like to discuss your requirements, ask questions and meet me before booking.
What payment methods do you accept?
I accept:
- Cash
- Bank transfer
- Card payments
- Direct Debit
What is your cancellation policy?
I simply ask for as much notice as possible if you need to cancel a clean. If I arrive at your property and the appointment has been cancelled without prior notice, a £20 cancellation fee will apply.
What if I want to cancel my regular cleaning service?
That's absolutely fine. There are no contracts or long-term commitments. Simply let me know, and I'll cancel your service—no pressure and no hard feelings.
What if I'm not at home? Can I provide a key?
Yes. I'm a trusted key holder and can securely use a key safe or another agreed secure location, giving you complete flexibility.
What if I'm away on holiday when my clean is due?
No problem at all. Just let me know in advance and I'll happily rearrange your clean.
Do you change beds?
Yes. Simply leave clean bedding ready, and I'll happily change the bed as part of your clean.
How long does a standard clean take?
Most weekly or fortnightly cleans take around 2–3 hours, although this will vary depending on the size and condition of your home.
Do you offer extra or one-off cleaning tasks?
Yes. Additional tasks such as:
- Cleaning blinds
- Cleaning inside the fridge
- Cleaning inside cupboards
can all be included.
Please note these tasks may require additional time or may replace other cleaning tasks during your visit—it's entirely up to you.
What if I'm not happy with the clean?
Your satisfaction is extremely important to me. If you're not completely happy with any aspect of your clean, please let me know within 24 hours and I'll do everything I can to put things right.
Do you offer one-off cleans or end-of-tenancy cleans?
Yes. I offer one-off deep cleans, and end-of-tenancy cleans may also be available. Please get in touch to discuss your requirements and availability.
How do I book a clean?
It's easy! Simply get in touch by phone, text message or social media, and I'll arrange a convenient time for you.
Alternatively, you can visit my Book Online page to request a free, no-obligation quote.
Do you bring your own vacuum cleaner?
Yes. I bring my own vacuum cleaner, along with all the equipment and cleaning products needed to complete your clean.
Do you rotate tasks during regular cleans?
Yes. I regularly rotate deeper cleaning tasks, such as skirting boards, cupboard fronts and internal windows, helping to maintain a consistently high standard throughout your home over time.
Is there a minimum booking time?
Yes. I typically require a minimum booking of two hours to ensure your home receives a thorough, high-quality clean and great value for your money.
How can I check for or provide feedback? - Check out my Google Page