This Privacy Policy explains how Newcrest Cleaning ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website or our cleaning services.

We are committed to protecting your privacy and handling your data in a transparent and secure way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Legal Name James Dougherty
Business type: Cleaning services
Email: Newcrestcleaning@gmail.com
Phone: 07774812645
Service area:  Cheshire / North West / UK

2. Information We Collect

We may collect and process the following personal information:

Name

Address (service address)

Email address

Telephone number

Details about the cleaning services you request

Payment-related information (we do not store full card details)

Communications you send to us (emails, messages, enquiry forms)

We only collect information that is necessary to provide our services or respond to your enquiries.

3. How We Collect Your Information

We collect personal information when you:

Contact us via our website, phone, email, or social media

Request a quote or book a cleaning service

Use our website enquiry or contact forms

Become a customer and use our services

4. How We Use Your Information

We use your personal data to:

Provide and manage cleaning services

Respond to enquiries and requests

Arrange appointments and communicate about bookings

Process payments and issue invoices or receipts

Improve our services and customer experience

Meet legal, accounting, or regulatory obligations

We will never sell your personal data to third parties.

5. Lawful Basis for Processing

Under UK GDPR, we process your data based on one or more of the following lawful bases:

Contract: To provide cleaning services you have requested

Consent: Where you have given clear permission

Legal obligation: To comply with legal or tax requirements

Legitimate interests: To run and improve our business in a fair and reasonable way

6. Sharing Your Information

We may share your information only where necessary, for example:

With payment providers to process payments

With accountants or professional advisers

If required by law or regulatory authorities

All third parties are required to respect the security of your data and treat it in accordance with the law.

7. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data, including:

Secure devices and systems

Limited access to personal information

Secure storage of digital and paper records

We keep your information only for as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements.

8. Your Data Protection Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your personal data

Object to or restrict processing

Request data portability

Withdraw consent at any time (where consent is the basis)

To exercise your rights, please contact us using the details above.

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. Cookies are small text files stored on your device.

You can choose to disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us